LG 150 Cell Phone Recalled...Hazardous to Health

According to the Globe and Mail, the LG 150 flip phone has been recalled because it's SAR rating is to high.

Excessive exposure to RF energy, which is used in many devices,
including microwave ovens and televisions, can cause tissue damage by
overheating parts of the body. At relatively low levels of exposure to RF
radiation, evidence of harmful effects is ambiguous and unproven.
Regulators
require that cellphone makers report the amount of RF energy absorbed from their
handsets into the user's body. This number is called the Specific Absorption
Rate, or SAR. It is usually expressed in units of watts per kilogram.
The
U.S. Federal Communications Commission (FCC) has set the maximum allowable SAR
for cellphones at 1.6 watts per kilogram of body weight, a figure that Industry
Canada has also adopted.
LG refused to reveal the SAR attributed to the LG
150 by PCTEST Engineering Laboratory Inc., an independent testing facility in
Columbia, Md. But one person familiar with the matter said the device measured
above two watts per kilogram, at least 25 per cent above the maximum
standard.

LG is offering an exchange for the phones until the end of march. Apparently you can contact your carrier for this.

Go here for the SAR rating on some other phones.

Play safe folks and check your cell phone cause you're probably on it a lot.

I need your help

I have been trying to decide what genre my music is. My acting manager asked me to clarify what kind of music I play. This is a hard question for me and I've never really been able to come up with a solid answer.

I am asking all my listeners to help me decide. If you would like to give me your opinion you can go to my music website to have a listen and them leave a comment here on the blog, or you can send an e-mail from my music page. Any input would be greatly appreciated.

Thanks to all.

Bad Customer Service Part 2

Ok so to continue with my bad customer service experience, I phoned a manager at the store that I went to so I could make a complaint. I told him the story and he asked who it was. When I mentioned the guy's name, he acted like he wasn't surprised at how I was treated. The manager asked what he could do to make it up to us and gain our business back (I told him that we would not be back). I didn't really know what to say because I explained that I am in customer service all day long and that I'm not just out to get something for free. I was waiting for him to make me an offer. He said that if I came down and talked to him that he would give me "rock bottom" prices on anything I wanted. So basically I felt that he was saying, we ripped you off, treated you bad, so now we invite you to come down and spend more money. We'll give you a great deal......I told him that I didn't know if I would come, and that what I really wanted was for him to make sure he followed up with his employee. I also thanked him for listening. He took my number to give to another manager who might be able to help me more. It's been a week and a half and no call.
I can't say that I will be back.

I still feel that I win, because I will not spend anymore money in that store. In today's economy, companies can't afford to be losing customers, especially when it can be avoided. Like I said in the last post, I've spent $3000 in the last 5 years at their store. They are going to lose out. Sure I would have bought a computer that was a little better if I didn't get stuck with this one, but the truth is, this one is pretty good.

Well, here's to the near future when companies have no choice but to realise how valuable customers really are.

My new computer and some really bad customer service

So here's my story about buying a new computer and some of the worst customer service I've ever had.
I went to the computer store to get a new mother board for my computer. A friend of mine did some research and told me what I could get. Basically I was just looking for an inexpensive way to prolong my computer's life for a while. I went to the store knowing exactly what I wanted. The person helping my asked if I had my computer in my car and wanted to look at it. I did have it and I brought it in. He had a look and said that I should do more of an upgrade and my computer would run way better. The initial board I was going to get was going to cost me about $150. The upgrade would cost around $320. After him selling me like crazy on it (when he wasn't trying to get me to finance a whole new computer) and me humming and hawing about it, I went with the upgrade. Cool, I was happy and excited to get it home and fire it up. The only problem is that I couldn't hook all my drives and stuff up to it, because it didn't have all the connections. I took it back even though the bill said no refunds under any circumstances (I had to sign the bill), because he looked at my computer and sold me something that I was under the impression would run my stuff. It turns out they meant no refunds even if the sales guy suckers you into to buying something you can't use.

I went back with my box of stuff and low and behold the same person who sold me the computer parts was at the front desk. I explained to him that the board he sold me wouldn't work with all my stuff. He said that they don't sell boards with all the stuff I needed anymore (my last computer was only 5 years old....go figure). I explained that after he looked at my computer and sold me something that he said would work, that it actually would. I told him that I would like my money back and that I would like to have a look at what kind of new computers they could set me up with. Well he abruptly told me that I couldn't get my money back and there was nothing that he could do. I asked his managers name and he told me that I didn't need to talk to a manager and that he was more than capable of handling this situation. I was floored that he would have the nerve to say that. I insisted that he get a manager. He left and came back about 5 minutes later and said the manager was too busy to talk to me. I couldn't believe what I was hearing. He suggested that I buy new drives that would work on the new board. for $25 a piece (I needed 2). I told him that I didn't want to buy anything else for the thing that he said would work for me. I then accused me of nickle and diming him. WOW! now I was pissed! I explained that I CAME IN TRYING TO BUY SOMETHING FOR $150 AND THAT HE AGGRESSIVELY SOLD ME SOMETHING "BETTER" THAT WOULD WORK WITH MY COMPUTER. THE VERY COMPUTER THAT HE OPENED UP TO HAVE A LOOK AT. I CONTINUED TO REMIND HIM THAT I ALREADY SPENT $120 MORE THAN WHAT I ORIGINALLY INTENDED AND THAT i DIDN'T WANT TO SPEND ANY MORE ON UPGRADING THE UPGRADE THAT HE SOLD ME I made him go get a manager 2 more times and both times I got no manager. Unreal!
Once he offered me store credit (he said that that never happens). At that point I didn't even want to shop there. I told him I would have a look at some computers in the store once the money was in my pocket because after the service I received, I didn't want to be obligated to buy from them. He pointed to a customer service award on the wall and said they had great service. Finally I got fed up (I'm not gonna lie I had to get out of there because I wanted to punch the guy right between the peepers). I ended up buying one drive and he bought one. He then asked if we were still upset. I said of course we are. We (my girlfriend was with me) just got the crappiest customer service we've ever had. Do you know what he said to me? He said that I would be back next week to shake his hand. Do you see why I wanted to pop him one....lol. I told him I would never be back until his manager decided that he could make time for a customer who is having a problem and we walked out. I then went to another store to buy parts to build a brand new computer around the stuff that the "jerk" sold me. We dropped another $400 in that store because we where very happy with the way they treated us. The other store lost out. We've spend around $3000 in the last 5 years (which I also explaind to the "jerk clerk") and now they will never see another dime from us. ...... to be continued............next I'll tell you what the manager said when I phoned him.

I'm back online

Well, I finally made it back online. You wouldn't believe the trouble I had. I got the worst customer service I've ever had. I'll explain it in my first post.

I lost some readers over the last 3 weeks, but I just wanted to give you all a big thanks for sticking with me. You rule!

Talk to you soon.